General Conditions for Product Returns from maison44

The products you return must be in the same condition as they were delivered: unworn, without stains or tears.

The return must be made with the original labels intact and with all the documents with which the product was delivered.

The product must be accompanied by the accessories and/or gifts with which it was delivered.

If you purchased multiple identical products and wish to return all of them, ensure that only one has been unsealed. The return of the other products is accepted only if they remain sealed.

Products showing signs of wear or excessive use, scratches, dents, mechanical shocks, or products missing accessories will not be accepted.

If the return package contains products different from those listed in the completed form, the pickup will be refused following package verification by the courier.

The 14-Day Right of Withdrawal for Distance Selling

The Buyer has the right to withdraw from the Contract, specifically to return a Good, within 14 calendar days, without having to state any reason and without bearing any costs other than the delivery costs.

Thus, according to Government Emergency Ordinance (GEO) no. 34/2014, the return period for a Good expires within 14 days from:

The day on which the Buyer acquires physical possession of the last Good – in the case where the Buyer orders multiple products in a single order that will be delivered separately;

The day on which the Buyer acquires physical possession of the last Good or the last piece – in the case of delivery of a product consisting of multiple lots or pieces.

The paid amount will be refunded within 14 days from when we received the product back. The refund will be made via bank transfer.